The rules, regulations and process of obtaining and deciphering the actual benefits provided by the various insurance companies is, at best, inconsistent, confusing and unreliable. Some companies are straight forward and pay promptly, while others seem to be intentionally misleading causing payment issues for both us and the patient. It is indeed very frustrating and upsetting to all concerned when we are told you have a $20 copay only to find out you needed prior authorization and have a $60 copay. This can taint what is otherwise an exceptional Physical Therapy experience. We do the best we can in trying to obtain reliable information about your individual benefits but need your assistance. To avoid this and confirm the information we have been given, we strongly encourage you to call to ascertain your insurance benefits and financial responsibility with Spine & Sport institute.